Inland Empire Health Plan Earns Top Ratings in the Nation in Provider Satisfaction

Date:

Inland Empire Health Plan (IEHP) earned outstanding overall marks once again from Doctors, Specialists and other health care Providers on its 2019 Provider Experience Survey. IEHP scored in the 99th percentile in most measured areas when compared to other Medicaid health plans across the country.

IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

The annual Provider Experience Survey, performed by an independent survey vendor, allows IEHP to measure how well it is meeting its Providers’ expectations and needs. This year, Providers gave IEHP the top scores in the following areas:

  • 99th percentile for “Overall Satisfaction”
  • 99th percentile for “Provider Relations”
  • 99th percentile for “Recommend IEHP to Other Physicians’ Practices”
  • 98th percentile for “IEHP Compared to All Other Health Plans”
  • 98th percentile for “Network/Coordination of Care”
  • 97th percentile for “Finance Issues”

“Our guiding principle has always been to do the right thing for our Members and Providers,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “These top ratings reflect the exceptional partnership between our Providers and IEHP.”

Chief Operating Officer Susie White added IEHP provides significant technical and financial tools and resources to support Providers in their delivery of high quality and compassionate care. As a result, the partnership has been crucial to improving health and health care access throughout the region.

“We are proud to continue our incredible collaboration with Providers and our shared commitment to make a lasting impact on more than a million lives,” White said.

SPH Analytics (SPHA), an independent, National Committee for Quality Assurance (NCQA) certified survey vendor, administered the survey on IEHP’s behalf in July 2019. Providers rated their experience on:

  • Overall Satisfaction
  • Recommend to Other Physicians’ Practices
  • Health Plan Call Center Service Staff
  • Provider Relations
  • Utilization and Quality Management
  • Pharmacy
  • Network/Coordination of Care
  • Finance Issues

SPHA utilizes trusted health care quality measures and analytics to accurately compare health plans throughout the U.S. Scores are calculated as summary rates – the total of the proportion of respondents who selected the most positive answers to the total number of valid survey responses for each question.

Find your latest news here at the Hemet & San Jacinto Chronicle

Search: Inland Empire Health Plan

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Share post:

Subscribe to The Hemet & San Jacinto Chronicle

Popular

More like this
Related

The next Republican debate is in Alabama, the state that gave the GOP a road map to Donald Trump

Republican presidential candidates will debate Wednesday within walking distance of where George Wallace staged his “stand in the schoolhouse door” to oppose the enrollment of Black students at the University of Alabama during the Civil Rights Movement.

Bitcoin has surpassed $41,000 for the first time since April 2022. What’s behind the price surge?

Bitcoin is once again having a moment. On Monday, the world’s largest cryptocurrency soared past $41,000 for the first time in over a year and a half — and marking a 150% rise so far this year.

Trump calls Biden the ‘destroyer’ of democracy despite his own efforts to overturn 2020 election

Former President Donald Trump on Saturday attempted to turn the tables on his likely rival in November, President Joe Biden, arguing that the man whose election victory Trump tried to overturn is “the destroyer of American democracy.”

Harris dashed to Dubai to tackle climate change and war. Each carries high political risks at home

Filling in for President Joe Biden, Vice President Kamala Harris flew to the Middle East to tackle a pair of challenges that have flummoxed White Houses for decades: climate change and the Israeli-Palestinian conflict. Each carries the risk of political blowback going into next year’s presidential elections.